Privacy Policy
Last updated: June 14, 2025
Ladomma operates this store and website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Zola-Atelier is a store powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us in any way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your information is collected, used, and disclosed as described herein.
Personal information we collect or process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably identify you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:
Contact details: your name, address, billing address, shipping address, phone number, and email address.
Financial information: credit card, debit card, and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information: username, password, security questions, preferences, and settings.
Transaction information: items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us: information you provide in your communications with us, for example when you send a request to customer service.
Device information: details about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information: information about how you interact with the Services, including how and when you access or use them.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your information.
Automatically through the Services, including from your device when you use our products or services or access our website, and through cookies or similar technologies.
From our service providers, when we engage them to operate certain technologies and they collect or process information on our behalf.
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:
To provide, customize, and improve the Services: including fulfilling our contract with you, processing your payments and orders, remembering your preferences and items of interest, sending account notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipments, enabling returns, publishing reviews, and creating a personalized shopping experience, such as recommending products.
Marketing and advertising: sending you promotional communications by email, SMS, or post, and showing you online ads for products or services, based on your past purchases, cart activity, or use of the Services.
Security and fraud prevention: authenticating your account, providing a secure shopping and payment experience, detecting, investigating, or addressing fraudulent, illegal, or malicious activity, protecting public safety, and securing our Services. If you create an account, you are responsible for maintaining the confidentiality of your account credentials.
To communicate with you: providing customer service, responding to inquiries, offering support, and maintaining our business relationship.
Legal reasons: complying with laws or valid legal processes (such as law enforcement requests), participating in litigation, enforcing our terms or policies, or investigating potential violations.
How we disclose personal information
We may disclose your personal information in certain circumstances, such as:
With Shopify, service providers, and other third parties acting on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping).
With business and marketing partners to provide advertising and promotions. For example, Shopify supports personalized advertising across third-party merchants and websites.
When you instruct us, request disclosure, or otherwise consent (e.g., shipping partners, social media widgets, or login integrations).
With affiliates or within our group of companies.
As part of a business transaction such as a merger or bankruptcy, or as required by law, subpoenas, warrants, or to protect our rights and those of others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to Shopify and shared with third parties, including across borders, to deliver and improve the Services. Shopify may also use aggregated data from interactions across multiple merchants. In these circumstances, Shopify acts as a controller of your personal information. For details, see Shopify’s Consumer Privacy Policy and privacy portal at: https://privacy.shopify.com.
Third-party websites and links
Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy or security practices. We recommend reviewing their privacy policies. Information you provide on public or semi-public platforms, such as social media, may also be visible to others.
Children’s data
Our Services are not intended for children, and we do not knowingly collect information about minors under the age of majority. If you are a parent or guardian and believe your child has provided information, you may contact us at the details below to request deletion.
Security and retention of information
While we use appropriate safeguards, no security system is perfect. We recommend not sharing sensitive information through unsecured channels.
We retain personal information as long as necessary for account management, service delivery, legal compliance, dispute resolution, or contract enforcement.
Your rights and choices
Depending on your location, you may have rights including access, deletion, correction, portability, objection, or withdrawal of consent. You may also unsubscribe from marketing emails at any time. We may need to verify your identity before processing certain requests.
Complaints
If you wish to file a complaint about our handling of personal information, please contact us using the details below. Depending on your region, you may also lodge a complaint with your local data protection authority.
International transfers
We may transfer, store, and process your personal information outside your country of residence, including to jurisdictions without the same level of legal protection. Where required, we rely on legal transfer mechanisms such as Standard Contractual Clauses.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this website with a revised “Last updated” date.
Contact us
For questions about this Privacy Policy or how we process your personal information, contact us at:
support@ladomma.com
